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CRM SEA Sessions
Customer Relationship Management is not a
technology, or a software application that your company loads and
commands everyone to use. In the best sense of the words, CRM is a
business strategy that can help guide an organization from good to
great.
Whether you know it or not, your company already has a Customer
Relationship Management strategy…Your people are implementing it
every day. But if you don’t document and verbalize it, you may not
recognize it for what it is. And if you don’t recognize it, how do
you know if it is the right strategy for where you want to go?
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Customer
Relationship Management
Strategy
Effectiveness Assessment |
Interlinx offers facilitated CRM SEA Sessions to
help you identify, develop, align, and implement your company
strategy. A typical CRM SEA session will consist of one to two days
of onsite discovery, working throughout the organization from senior
managers to individual contributors.
Our business consultants have specialized in Customer Relationship
Management and use a data gathering tool, Mindjet MindManager, to
capture information. Then, by comparing what is actually happening
on a day to day basis to business goals and objectives, Interlinx
will not only work with you to understand the findings, but come
back with business recommendations on strategy development,
alignment to goals, and implementation tactics.
Interlinx consultants have walked in your shoes, and have worked
with hundreds of companies improving their CRM tactics. Interlinx
has the technology background to be able to identify where your
company can leverage information technology tools to your company’s
advantage. And Interlinx Consultants have proven track records at
small and large companies alike to be able to create implementation
plans that work.
We are all afloat on these rough seas, trying to make our way
towards goals that we have either set ourselves or have had set for
us. How we get to these goals are largely dependent on how straight
our path, how seaworthy our vessels. CRM SEA sessions are a way to
ensure we are headed in the right direction with the appropriate
paddles. It is a way to make adjustments along the way if needed.
Our Company
Interlinx Associates, LLC dedicates its resources to
bringing high tech to the high touch arena of customers and
prospects. Now more than at any time in recent history, we need to
fully utilize the available technology to capture and hold customers
through excellent service and consistently meeting expectations. We
can do that best by capturing intelligence on our customers and
prospects and using that intelligence to design products and
services that meet their needs. At the same time we all have less
time and fewer people and resources.
Our People
Our consultants have walked in your shoes. They have
hands on experience selling to clients and working with customer
relationship management software; managing projects, marketing
campaigns, call centers and sales people. They have corporate work
experience, and have been entrepreneurs in their own right. They
understand the problems you face.
Our Processes
The CRM SEA sessions are just one of the many processes that
Interlinx utilizes to make our clients more successful. For smaller
companies, we offer our Feature Fit & Customization consultation,
primarily for ACT! clients. We have a proprietary training process
that has received rave reviews from clients. We work at our
processes to improve yours.
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